Concerns of PBX systems.
A PBX (Private Branch Exchange) is a system for managing internal phone calls in offices, call centers, and other settings. It handles internal and external calls and connects multiple phone devices to a single external phone line. Traditionally, PBX systems have been the backbone of communication efficiency for large enterprises, but the high implementation costs have made them an unrealistic option for small and medium-sized businesses (SMBs) that cannot afford large budgets.
Efficiency Brought by Cloud PBX
PBX systems have been offered by various global companies until now. However, as mentioned at the beginning, there were some drawbacks such as high initial costs and low flexibility. For example, when changing office layouts or relocating, it was necessary to have a specialized people to rewire and reconfigure the extension lines. Amidst these challenges, Cloud PBX, which has overcome communication instability through server redundancy, has been experiencing rapid growth. Since it is a line service that goes through the cloud, there is no need for physical line construction, and extension settings can be managed by the company itself. As a result, the factors that previously required the most time and cost have been eliminated, making it possible to introduce a convenient communication system regardless of the company’s financial strength.
The pros and cons of cloud PBX
So, does that mean any cloud PBX is good enough? Here are the main points to consider when choosing a cloud PBX:
- Avoid services developed with open source as they have security vulnerabilities.
- Contract with a provider (manufacturer or distributor) who can properly customize the system.
- Make sure a provider offers the options you need. Voice recording, SMS integration, conference bridge, multilingual support, reporting/analytics features, and more.
- Check whether the provider’s app can be used properly in your own environment.
The benefits of using cloud PBX
Here at Cloud PBX CIRCLE, we use a globally reliable communications platform, which provides a high level of security and redundancy not possible with open source options. Our services are comprehensive, multi-functional and have been used by a vast number of companies since 1997, as we continue to provide IT services that make society more efficient.If you are considering introducing a cloud PBX, switching from a PBX or considering number portability as described in this article, please contact us!
