CIRCLE Softphone
Use Case
CIRCLE Softphone
3 Use Cases
Use Case 1
Customer Support Operations
The customer support, serving as the contact point for customer inquiries, is a crucial operation for gaining trust in a company. By implementing the CIRCLE PC Softphone, the following challenges can be addressed.
Challenge 1 – When Establishing a New Service Point
I want to establish a support desk quickly.
As long as you have an Internet environment, you can obtain fixed numbers (03/06/0120, etc.) simply by installing the CIRCLE application on your computer. Since this is a cloud-based phone system, there is no need for fixed telephone equipment or line installation, and support operations can begin in as little as a few days. It is also possible to set up an office-like environment at home.
Challenge 2 – When Expanding Service Point
Flexibly adapting to changes in the number of desks is desired.
Since it can be introduced from just one seat, it is possible to adjust the number of desks according to the growth of the business, such as departmental or site expansion. It provides flexibility, allowing for gradual expansion based on needs, and, of course, as there is no need for landline phones or line installations, it enables cost-effective and speedy responses.
How it works
Use Case 2
Companies with Remote Workers
Remote work is a prime example of the increasing diversity of work styles. However, there are issues that are also unique to remote work, such as the need for an office environment and communication within the company, which CIRCLE PC Softphone can help solve.
Challenge 1 – Customer Support
I want to make calls using the company number even when working from home.
Simply by installing the CIRCLE app, you can make external calls using the company number from your PC. Additionally, it offers a convenient voice recording feature (optional), beneficial for customer centers, helping improve employee performance and preventing misunderstandings with customers.
Challenge 2 – Managing employees
I want to monitor the activity status of remote employees.
You can check the status of employee presence as well as the history of correspondence with customers from the web management screen on your PC in real time. In addition, by utilizing the call reporting function (optional), you can check detailed records of employee activities such as number of calls answered, response speed, and call duration. You will no longer have to worry about degrading the level of your business operations even in a remote environment.
How it works
Use Case 3
Multi-Location Companies
With the redundancy of servers and networks, the transition to flexible and cost-effective cloud systems is progressing even among companies with multiple locations. By introducing CIRCLE PC Softphone, the following challenges can be addressed.
Challenge 1 – System Configuration and Management
I want to centrally manage everything in one location.
It is possible to centrally manage all internal phone systems in-house. This includes not only employee phone numbers but also the sharing of customer lists. Managing representative numbers, branch numbers, employee mobile numbers, and internal extension numbers, which can be cumbersome and complex, can be easily handled from the computer screen without the need for a third party, contributing to business improvement.
Challenge 2 – Business Continuity Planning (BCP)
I want to reduce damage and risks during disasters.
Even in situations where it’s impossible to commute to the office due to emergencies, being able to handle phone calls from home helps mitigate the risk of business interruption in case of unexpected events. It allows preparation for disasters such as earthquakes, floods, or typhoons occurring in different locations, contributing to a swift recovery. You can build a system that covers the weaknesses of traditional business phones.
How it works
Try CIRCLE free for 10 days
You can experience a 10-day trial of CIRCLE.
Feel free to contact us for more information.
Solutions from CIRCLE
Want to hear more about CIRCLE?
Contact us by phone
03-4520-8639
(Office hours: weekdays 9:30-17:30)
Please use this form to contact us if you have any questions or queries about our services by email. We will reply within three working days.
We will provide detailed explanations of the service and conduct meetings either online or in-person. Please feel free to reach out to us for further inquiries.
You can experience CIRCLE’s services free of charge for 10 days. Feel free to proceed with a contract after ensuring its suitability for your needs.
We will create a detailed quotation based on your specific requirements. If you are unsure about the necessary options, we will also provide recommendations.