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Options and Functions

CIRCLE Mobile, PC Softphone, and Desk Phone Feature Lists

*    is an optional featur.  
**  is an optional function and CIRCLE management function


Incoming / outgoing Calls

Make and receive calls to and from extensions.

Make and receive outside calls.

Multiple phone numbers can share multiple lines and direct incoming calls to specific phone numbers.

A dial-in that groups multiple phone lines, including voicemail and not including extensions.

When multiple phone numbers are grouped together and a call is received on the group’s representative number, the call is routed to a phone terminal within the group.

Free for up to 2 groups.

Additional dial-ins such as 03, 052, 06, etc. (not including voice mail or extensions)

050 additional dial-ins (not including voicemail or extensions)

Display the phone number of the called party.

Notifies you of another incoming call during a call with a signal tone, and accepts the call that comes in later while leaving the already busy party on hold.

A function that allows incoming calls to another phone number to be answered on behalf of the caller (own group, designated group, other group, designated extension proxy answer, etc.)

Conference call for up to 3 people.

Calls can be made from the phonebook, and the contents of the phonebook are displayed for incoming calls.

The phone number displayed on the recipients phone can be selected for each outgoing call.

Switch between displaying and hiding your phone number from the recipient (per line, per case, etc.)

Control outgoing calls and do not accept incoming calls.

Control incoming calls only, no outgoing calls.

Reject incoming calls from blocked numbers and only receive or reject calls that match the set conditions (allow/deny specified incoming calls).

Manage phone numbers you want to reject.

Ability to manage incoming call behavior and set voice guidance for out-of-business hours, days of the week, hours, individual dates, etc.

Direct incoming calls to members of a group in a predetermined priority order.

Answer an incoming call while on a call.

Answer an incoming call while on a call.

Ability to play a message when an incoming call is received from an outside line whilst you are on a call with another outside line.

When an incoming call is not answered, the number of incoming calls is reduced for a certain period of time and a pseudo busy tone is played.

Speed dialing function.

Announcements can be broadcast from any installed telephone (for use as call announcements in factories, companies with large warehouses, etc.).

Calls all registered phones (used for receiving inquiries, emergency calls, etc.).

A function to simultaneously call extensions in a group formed of multiple extensions.
(When any one of the incoming extensions in a group call is answered, the incoming group call is terminated.)

Individual ringtones can be set for each number.

Hold / Transfer

Press the button to put the call on hold and play a hold tone.

A feature that puts a call on hold and transfers it to another phone. Whilst on hold you can check the status of the call forwarding party (by talking to them) before forwarding the call.

A feature that puts a call on hold and transfers it to another phone. Directly transfer the call without checking the status of the caller to be transferred to.

Automatic call forwarding to a pre-registered phone number if there is no answer for a certain period of time when an incoming call is received

Forwarding calls to a set phone number if another party calls while you are on the phone.

Directly transfer a call to a set phone number without calling the destination caller.

Forward calls when out of range or phone is not turned on.

Forward calls to a set phone number only within pre-defined conditions (month, day, day of week, and time).

Automatic forwarding of incoming calls to a pre-registered phone number when you are not available.

A personalized answering machine greeting can be recorded and set.

It’s possible to change the on hold sound.

Calls can be put on hold and released from another phone.

Calls are forwarded only if they come from a pre-registered phone number (calls from other numbers are received as usual).

A personalized answering machine greeting can be recorded and set.

Phonebook

Contact information can be managed and shared in the cloud.

Shared phone book and personal phone book can be managed separately.

Register, edit, and delete phonebooks.

Quickly check someones availability status at a glance.

IVR Functionality

Automatically answer incoming phone calls (automated voice enables 24-hour call reception).

Incoming calls can be forwarded.

In addition to specifying the phone number you want to call, you can chose what information by sending DTMF during the call.

Ability to call back to a customer who was disconnected while waiting on hold, etc.

Create a list of missed calls by directing calls that were not received due to full phone connections to IVR.

ACD Functionality

Guidance and voice can be played until the caller connects with an operator.

If you keep a caller waiting longer than a specified time, they can be transferred automatically.

New incoming calls can be forwarded if more than a specified number of people are waiting.

Calls can be prioritized to certain agents (e.g., skill-based routing → calls can be assigned according to operator skill).

When waiting time occurs, specific incoming calls can be prioritized.

Agents can be registered with multiple ACDs.

Can read out the current number of people on the waiting list.

ACD Allocation Rules

Simultaneous calls to operators, simultaneous ringing (simultaneous calls per registered group).

Incoming calls in the order of a defined list of operators (evenly distributed and prioritized).

Incoming calls are directed to the operator with the longest waiting time.

Incoming calls can be directed to the operator with the fewest number of calls.

Systematically assign incoming calls according to operator skills.

Incoming calls from specific customers can be connected to the same operator each time by linking customer database.

Incoming calls can be directed to random operators.

If a call is received from the same caller number within the specified period, the operator who responded last time will receive the call first (if the OP in charge is busy, you can wait until the call ends and connect).

Call Recording

All calls can be recorded.

You can manually record only specific calls.

Call Report

API Integration

Change smartphone, PC softphone, and phone presence information automatically by integrating with Outlook schedule.

Information such as organization information, job title, etc. can be displayed on smartphones and PC Softphones, by integrating with Office365 (Active Directory).

Salesforce launches when a call comes in and displays customer information in real time You can also click on a phone number in the CRM to place a call.

Zoho CRM is launched upon incoming call and displays customer information in real time. You can also click on a phone number in the CRM to make a call.

The same can be done with other systems.

Other

Ability to switch calls to smartphone applications during PC softphone calls.

Can make and receive calls on 0120.

Set up separate ringing for incoming internal and external calls.

Configurable rules for incoming calls.

When another phone is on a call, the LED on the Function button can be shown or not.

Create, set, and modify automated answering system, announcements by time of day and incoming call congestion.

E-mail notification when a fax arrives and the ability to check the fax from a PC or smartphone.

A customer management system that collects and analyzes customers’ purchasing behavior, personal information (such as age and hobbies) and details of inquiries and complaints to improve customer satisfaction and enable appropriate product recommendations.

Scalable for business chat, web conferencing, etc. (WinXP and Vista and Win Mobile are not supported).

If you want to have audio conferencing with more people than you have Stream add-ons for, you will need to purchase a license for the additional people.