Delivering information on business communication
Japan’s customer harassment prevention requirements took effect on October 1, 2026. Now that the new requirements are in force, how should companies handle customer harassment over the phone, and what role does call recording play? This guide explains response steps, when to end abusive calls, and how to use and manage recordings.
CIRCLE Mobile App Version 7.0 launches on October 15, 2026 with a refreshed design and updated interface. Learn what’s changing, access the new user manuals, and join the October 14 webinar.
Learn how WebRTC works, from signaling, ICE, STUN and TURN to encryption, codecs, and phone-network gateways, plus what businesses should check before rollout.
Learn what a softphone is, how PC softphones work, and what businesses should check before using one with a cloud PBX or VoIP phone system.
QuickFAX dedicated adapter (FAX ATA) that has been used in connection with multifunction devices, will be discontinued.
As of January 8th, 2026,
the QuickFAX portal is https://fax.circleip.com
The Universal Service Fee for telephone services will be revised starting January 2026 Invoices
If you’re office is located in a Virtual Office, you’re unable to obtain 03, 06 or any regional numbers.
The Universal Service Fee for telephone services was revised on July 2025
When it comes to the deskphones, traditionally, the device has a handset with a speaker and mic. However with Snom deskphones, you can also connect a headset to promote fatigue free calling. A headset is essentially headphones equipped with a microphone. This means that you don’t need a separate mic for making calls while listening to the audio. Using a headset allows for hands-free operation of the telephone, allowing you to focus solely on the call without typing with one hand or trying to hold the handset up between your ear and shoulder.
Thank you for using CIRCLE Cloud Communications!
On November 19th and 20th, CIRCLE will be at the Back Office DXPO Tokyo’24 at Tokyo Big Sight. See you there!
(Office hours: weekdays 9:30-17:30)
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