CIRCLE Softphone
Functions
* is an optional featur.
** is an optional function and CIRCLE management function
Incoming / outgoing Calls
Extension Dialing
Make and receive calls to and from extensions.
Outgoing Call
Make and receive outside calls.
Dial-in*
Multiple phone numbers can share multiple lines and direct incoming calls to specific phone numbers.
Representative dial-in*
A dial-in that groups multiple phone lines, including voicemail and not including extensions.
Group Incoming Calls*
When multiple phone numbers are grouped together and a call is received on the group’s representative number, the call is routed to a phone terminal within the group.
Grouping*
Free for up to 2 groups.
Additional DID (0AB～J)*
Additional dial-ins such as 03, 052, 06, etc. (not including voice mail or extensions)
Additional DID (03, 06, 050, 052)*
050 additional dial-ins (not including voicemail or extensions)
Number Display
Display the phone number of the called party.
Call Waiting
Notifies you of another incoming call during a call with a signal tone, and accepts the call that comes in later while leaving the already busy party on hold.
Proxy response (call pickup)
A function that allows incoming calls to another phone number to be answered on behalf of the caller (own group, designated group, other group, designated extension proxy answer, etc.)
Three-way call (conference call)
Conference call for up to 3 people.
Making and Receiving calls from the phonebook
Calls can be made from the phonebook, and the contents of the phonebook are displayed for incoming calls.
Caller ID selection
The phone number displayed on the recipients phone can be selected for each outgoing call.
Caller ID notification/no caller ID*
Switch between displaying and hiding your phone number from the recipient (per line, per case, etc.)
Dedicated Outbound number*.
Control outgoing calls and do not accept incoming calls.
Dedicated Inbound number*
Control incoming calls only, no outgoing calls.
Incoming call restrictions, do-not-call restrictions, specific number restrictions**
Reject incoming calls from blocked numbers and only receive or reject calls that match the set conditions (allow/deny specified incoming calls).
Incoming call rejection**
Manage phone numbers you want to reject.
Overtime setting**
Ability to manage incoming call behavior and set voice guidance for out-of-business hours, days of the week, hours, individual dates, etc.
Priority Incoming Call**
Direct incoming calls to members of a group in a predetermined priority order.
Incoming Call Interruption
Answer an incoming call while on a call.
Call interruption**
Answer an incoming call while on a call.
Incoming wait message**
Ability to play a message when an incoming call is received from an outside line whilst you are on a call with another outside line.
pseudo-spoken return**
When an incoming call is not answered, the number of incoming calls is reduced for a certain period of time and a pseudo busy tone is played.
Speed Dial**
Speed dialing function.
Paging (broadcast call) **
Announcements can be broadcast from any installed telephone (for use as call announcements in factories, companies with large warehouses, etc.).
Simultaneous calling**
Calls all registered phones (used for receiving inquiries, emergency calls, etc.).
Group call**
A function to simultaneously call extensions in a group formed of multiple extensions.
(When any one of the incoming extensions in a group call is answered, the incoming group call is terminated.)
Designate Ringtones**
Individual ringtones can be set for each number.
Hold / Transfer
Personalised Hold
Press the button to put the call on hold and play a hold tone.
Transfer on hold (Informed Transferal)*
A feature that puts a call on hold and transfers it to another phone. Whilst on hold you can check the status of the call forwarding party (by talking to them) before forwarding the call.
Blind transfer (direct transfer)*
A feature that puts a call on hold and transfers it to another phone. Directly transfer the call without checking the status of the caller to be transferred to.
Non-responsive transfer*.
Automatic call forwarding to a pre-registered phone number if there is no answer for a certain period of time when an incoming call is received
Call Forwarding
Forwarding calls to a set phone number if another party calls while you are on the phone.
Unconditional Transfer*
Directly transfer a call to a set phone number without calling the destination caller.
Out-of-area transfer*
Forward calls when out of range or phone is not turned on.
Schedule Transfer*
Forward calls to a set phone number only within pre-defined conditions (month, day, day of week, and time).
Absentee Transfer*
Automatic forwarding of incoming calls to a pre-registered phone number when you are not available.
Answering machine (voicemail) *
A personalized answering machine greeting can be recorded and set.
Change on hold sound*
It’s possible to change the on hold sound.
Park Hold
Calls can be put on hold and released from another phone.
Registered Number Transfer**
Calls are forwarded only if they come from a pre-registered phone number (calls from other numbers are received as usual).
Answering machine (group voicemail)**
A personalized answering machine greeting can be recorded and set.
Phonebook
Digital Phonebook*
Contact information can be managed and shared in the cloud.
Phonebook sharing (organizational and individual)*
Shared phone book and personal phone book can be managed separately.
Phonebook registration/deletion*
Register, edit, and delete phonebooks.
Presence
Quickly check someones availability status at a glance.
IVR Functionality
Automatic Response**
Automatically answer incoming phone calls (automated voice enables 24-hour call reception).
Transfer**
Incoming calls can be forwarded.
DTMF (push signal) acquisition**
In addition to specifying the phone number you want to call, you can chose what information by sending DTMF during the call.
Call back customers who have been disconnected while on hold**
Ability to call back to a customer who was disconnected while waiting on hold, etc.
Callback system**
Create a list of missed calls by directing calls that were not received due to full phone connections to IVR.
ACD Functionality
Waiting Time Guidance**
Guidance and voice can be played until the caller connects with an operator.
Maximum Waiting Time Overflow Transfer**
If you keep a caller waiting longer than a specified time, they can be transferred automatically.
Maximum Number of Callers in Queue Overflow Transfer**
New incoming calls can be forwarded if more than a specified number of people are waiting.
Agent Priority Incoming Call Settings**
Calls can be prioritized to certain agents (e.g., skill-based routing → calls can be assigned according to operator skill).
Priority Queuing**
When waiting time occurs, specific incoming calls can be prioritized.
Multi-ACD Registration**
Agents can be registered with multiple ACDs.
Intelligent Queuing**
Can read out the current number of people on the waiting list.
ACD Allocation Rules
Simultaneous (group incoming calls)**
Simultaneous calls to operators, simultaneous ringing (simultaneous calls per registered group).
Round Robin**
Incoming calls in the order of a defined list of operators (evenly distributed and prioritized).
Waiting time**
Incoming calls are directed to the operator with the longest waiting time.
Average number of calls**
Incoming calls can be directed to the operator with the fewest number of calls.
Skill Based Routing**
Systematically assign incoming calls according to operator skills.
Database Routing**
Incoming calls from specific customers can be connected to the same operator each time by linking customer database.
Random**
Incoming calls can be directed to random operators.
Person-in-charge priority function (same contact priority)**
If a call is received from the same caller number within the specified period, the operator who responded last time will receive the call first (if the OP in charge is busy, you can wait until the call ends and connect).
Call Recording
All Calls Recorded*
All calls can be recorded.
On-demand recording*
You can manually record only specific calls.
Call Report
Incoming/Outgoing Call History*
Abandoned Call History*
Automatic Report Output*
API Integration
Office365（Exchange）*
Change smartphone, PC softphone, and phone presence information automatically by integrating with Outlook schedule.
Office365（Active Directory）*
Information such as organization information, job title, etc. can be displayed on smartphones and PC Softphones, by integrating with Office365 (Active Directory).
Salesforce*
Salesforce launches when a call comes in and displays customer information in real time You can also click on a phone number in the CRM to place a call.
Zoho CRM*
Zoho CRM is launched upon incoming call and displays customer information in real time. You can also click on a phone number in the CRM to make a call.
Other CRM*
The same can be done with other systems.
Other
Device switching*
Ability to switch calls to smartphone applications during PC softphone calls.
Toll-free dial (0120)*
Can make and receive calls on 0120.
Ringtone Ringer Configuration*
Set up separate ringing for incoming internal and external calls.
Call Routing*
Configurable rules for incoming calls.
Function key button assignment*
When another phone is on a call, the LED on the Function button can be shown or not.
Extension call with IVR*
Create, set, and modify automated answering system, announcements by time of day and incoming call congestion.
WebFAX*
E-mail notification when a fax arrives and the ability to check the fax from a PC or smartphone.
Link with CRM*
A customer management system that collects and analyzes customers’ purchasing behavior, personal information (such as age and hobbies) and details of inquiries and complaints to improve customer satisfaction and enable appropriate product recommendations.
Additional Features for Stream*
Scalable for business chat, web conferencing, etc. (WinXP and Vista and Win Mobile are not supported).
Stream Conference Call Licenses*
If you want to have audio conferencing with more people than you have Stream add-ons for, you will need to purchase a license for the additional people.
Try CIRCLE free for 10 days
You can experience a 10-day trial of CIRCLE.
Feel free to contact us for more information.
Solutions from CIRCLE
Want to hear more about CIRCLE?
Contact us by phone
03-4520-8639
(Office hours: weekdays 9:30-17:30)
Please use this form to contact us if you have any questions or queries about our services by email. We will reply within three working days.
We will provide detailed explanations of the service and conduct meetings either online or in-person. Please feel free to reach out to us for further inquiries.
You can experience CIRCLE’s services free of charge for 10 days. Feel free to proceed with a contract after ensuring its suitability for your needs.
We will create a detailed quotation based on your specific requirements. If you are unsure about the necessary options, we will also provide recommendations.