How Riedel Japan Keeps Its Teams Connected Across Offices, Stores, and the Road
With CIRCLE, Riedel Japan made internal communication smoother across multiple locations while helping sales staff handle office calls from anywhere using their smartphones.
Multi-Location Teams Connected
Employees can reach colleagues across offices and stores more easily through internal extensions from desktop PCs or smartphones.
Office Calls on the Go
Sales staff can answer office calls through the CIRCLE app, even when they are visiting customers or working outside the office.
Smoother Customer Communication
Customers can reach the right sales contact without needing to know whether that person is currently in the office or on the road.
Riedel Japan (RSN Japan Co., Ltd.)
Mr. Wolfgang Angyal
Challenges Before Implementation
Smooth internal communication through extensions was needed to support efficient operations between the office and stores located across Japan.
An efficient way to handle calls from customers to the office was needed when sales representatives were out of the office.
Improvements After Implementation
Employees can now easily connect to internal extension numbers across multiple locations from desktop PCs and smartphones.
All members of the sales team now use the CIRCLE app on their iPhones, allowing them to handle calls as if they were in the office, even when they are out.
Service(s) Used:
A Long-Established Manufacturer Founded in 1756, the Same Year Mozart Was Born
Please tell us about your company.
Riedel Japan Co., Ltd. is the Japanese subsidiary of Riedel, a long-established wine glass manufacturer.
The company was founded in 1756, the same year that the composer Wolfgang Amadeus Mozart was born.
Here in Japan, Riedel has already had a presence for more than 40 years. As a Japanese corporation, it will mark its 25th year in 2024. Today, the company has approximately 70 employees and operates 16 stores across Japan.
CIRCLE Supports Internal Extensions Across Multiple Locations
How important is internal communication for your company?
For us, internal communication is extremely important. We have various sales teams within the company, as well as staff working in our stores. To keep our internal operations running smoothly, seamless communication between all members is essential.
This is exactly where we use CIRCLE, and we trust it as an excellent communication tool.
Receive Office Calls Even When Outside the Office
How did things change after implementing CIRCLE?
I personally use CIRCLE every day. From my desktop PC, I can connect to each employee’s number with just one click. In addition, everyone on our sales team uses this service through the CIRCLE app on their iPhones.
This allows callers, meaning our customers, to contact and connect with each sales representative without having to worry about whether that person is out of the office or currently in the office.
In this way, we are now able to communicate with our customers much more seamlessly.
Message from Riedel Japan
To help customers understand the unique qualities of Riedel wine glasses, which are designed for specific grape varieties, we operate our own tasting bars in Osaka, Nagoya, and Ginza, Tokyo.
At these tasting bars, customers can experience firsthand how the shape of a glass affects the way they enjoy wine. Please feel free to visit us.
Name: Riedel Japan (RSN Japan Co., Ltd.)
Website: https://www.riedel.co.jp/
Implemented Service: CIRCLE Softphone, Circle Mobile
See How CIRCLE Fits Your Current System
CIRCLE is designed to fit around your existing operations, helping improve call routing, staff connectivity, and client communication without forcing a full rebuild from day one.