FAQ
This is a list of “Frequently Asked Questions” about CIRCLE
Onboarding
What is a cloud PBX?
This service allows for calls over the internet by installing servers that take on the role of a PBX (Private Branch Exchange) in the cloud, without the need to install a traditional PBX (on-premise telephone exchange).
How does it differ from traditional PBX?
While a traditional PBX (Private Branch Exchange) requires physical installation of equipment, a Cloud PBX, as long as there is an internet connection, eliminates the need for purchasing and installing PBX equipment.
Is there any concern about security?
We use a high-security platform that complies with the General Data Protection Regulation (GDPR) in the EU, ensuring you can use it with confidence.
Can it be used on a computer as well?
Yes, you can. Please prepare a headset or earphone microphone for calls. Speakers and microphones built into the computer can also be used.
Is the PC Softphone available for both Windows and Mac?
Yes, PC Softphone works on both Windows and Mac.
Can the mobile app be used on any smartphone?
Yes, It is compatible with both iPhone and Android smartphones.
Can I use my current phone number without changing it?
You can use it; however, there may be cases where it is not available depending on the phone number. For more details, please contact us.
Can I use it overseas?
You can use it overseas as long as there is an internet connection, but depending on the communication environment, it may not be available. Therefore, we do not guarantee overseas usage.
Is it possible to answer calls from the company even when I am out?
Even when working remotely, on field trips, or during business travels, as long as you have a computer or smartphone with our dedicated app installed, you can make and receive calls using the company phone number. However, an internet connection, such as Wi-Fi, is required.
If I have multiple locations, do I have to install it at each location?
You can allocate individual phone numbers for each location, but it is also possible to implement it only for the main location you primarily want to use. For example, you can implement CIRCLE only for the Tokyo headquarters, while the Osaka branch continues to use the existing PBX system.
Is there a minimum number of contracts required?
You can contract with us starting from one person.
Can I sign up for private use?
Only contracts as a legal entity or sole trader are accepted.
Can a sole trader sign up?
Yes, it is possible.
Can more than one person receive a call at the same time?
Simultaneous incoming calls can be made by grouping (grouping) individually assigned extension numbers.
Can I use multiple phone numbers?
Telephone numbers can be issued for each department, such as representative, sales, personnel, etc., and multiple telephone numbers can be logged in to answer incoming calls from that number.