Parking Doctor Improves Call Handling Across Offices and Field Staff with CIRCLE
CIRCLE helped Parking Doctor connect its Tokyo and Kanagawa offices through one main phone number, with smoother call handling across locations and outside the office.
Smoother Main-Number Support Across Offices
The Tokyo and Kanagawa offices can now work through one main phone system, allowing staff at different locations to share customer inquiry handling.
Easier Response While Staff Are Out
With the CIRCLE mobile app, staff can handle calls more flexibly even when they are away from the office or moving between sites.
Safer Operation Without Publishing Mobile Numbers
Parking Doctor can use its main office number as the customer contact point, reducing the need to publish company mobile numbers and helping manage calls outside work hours or during staff leave.
Parking Doctor Co., Ltd.
Challenges Before Implementation
Before implementing CIRCLE, customer calls were first handled by the reception desk, then passed on to the relevant staff member for a callback.
When sales staff were traveling or unavailable, it could take time to check where the person in charge was and return the customer’s call.
Publishing company mobile numbers created another issue. Customers could call directly during holidays, at night, or while staff were on paid leave, making it difficult to manage calls properly and protect employee downtime.
Improvements After Implementation
Parking Doctor implemented CIRCLE as its main phone system, allowing its Tokyo and Kanagawa offices to coordinate through one shared phone environment.
Staff at different offices can now support each other with customer inquiries, making it easier to respond when someone is away from their desk or unavailable.
By using the mobile app, staff can handle calls while away from the office without publishing company mobile numbers directly to customers.
Service(s) Used:
A Specialist in Mechanical and Multi-Story Parking Maintenance
Please tell us about your company.
Parking Doctor Co., Ltd. specializes in the maintenance and management of mechanical parking systems and multi-story parking facilities.
The company currently operates mainly in Tokyo and Kanagawa, with plans to expand into additional areas such as Niigata, Osaka, and Sapporo.
Solving Callback Delays and Mobile Number Exposure
What challenges did you have before implementing CIRCLE?
Before implementing CIRCLE, customer calls were first received by the reception desk, then the relevant staff member would return the call.
However, when sales staff were traveling or unavailable, it could take time to confirm where the person in charge was and return the customer’s call. This sometimes kept customers waiting.
There was also a concern about publishing company mobile numbers. If customers had direct access to those numbers, they could call during holidays, at night, or while staff were on paid leave. The company wanted employees to be able to rest properly, so it wanted to operate through the main office number instead of publishing individual mobile numbers.
After implementing CIRCLE, employees can use the system simply by installing the mobile app, so adoption has been smooth. The company has also reduced the inconvenience of repeated calls to individual mobile numbers and now has a phone environment that is easier to manage.
Phone Operation Combining Main Number, Extensions, and Mobile App
You use CIRCLE as your main office phone number. Do you also use extensions to communicate between branches?
When calls are needed between branches, we use CIRCLE extensions.
With CIRCLE, the Tokyo and Kanagawa offices can coordinate through one main phone number. For example, if the Kanagawa office staff are on lunch break, staff in the Tokyo office can answer the call instead.
Because inquiries can be handled even when staff are not in the same location, phone response has become more efficient.
Please tell us about remote work and use while away from the office.
Since the COVID period, we generally no longer use remote work, but we do support shorter working hours and flexible work schedules.
Staff mainly use mobile devices, while office staff also use desk phones. Sales staff have also commented that removing desk phones has made their desk area cleaner.
We use the mobile app and desk phones depending on each person’s work style and role.
Are there any CIRCLE features you would like to see in the future?
At the moment, we are very satisfied.
If we had to mention one thing, it would be even more convenient if the ringtone could be changed in the mobile app.
A Communication System to Support Area Expansion and New Business
Finally, please tell us about your future outlook.
Going forward, we plan to expand into more areas and actively take on new business opportunities.
As we add more locations and start new businesses, we want to use CIRCLE to make communication inside and outside the company more efficient, helping operations run more smoothly.
Name: Parking Doctor Co., Ltd.
Website: https://jgmc.co.jp/
Implemented Service(s): CIRCLE Softphone, Circle Mobile
See How CIRCLE Fits Your Current System
CIRCLE is designed to fit around your existing operations, helping improve call routing, staff connectivity, and client communication without forcing a full rebuild from day one.