{"id":18953,"date":"2026-10-09T13:38:33","date_gmt":"2026-10-09T04:38:33","guid":{"rendered":"https:\/\/circleip.com\/?p=18953"},"modified":"2026-10-09T13:41:39","modified_gmt":"2026-10-09T04:41:39","slug":"customer-harassment-phone-response","status":"publish","type":"post","link":"https:\/\/circleip.com\/en\/customer-harassment-phone-response\/","title":{"rendered":"Customer Harassment Over the Phone: Responses and Call Recording"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18953\" class=\"elementor elementor-18953\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51ee6dc6 e-con-full e-flex e-con e-child\" data-id=\"51ee6dc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-255caee0 elementor-widget elementor-widget-text-editor\" data-id=\"255caee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>On October 1, 2026, the amended Labour Policy Comprehensive Promotion Act came into force, making measures against customer harassment mandatory for employers, including companies and other organisations. Workplaces that deal with customers or business partners over the phone are also covered.<\/p><p>Now that the new requirements are in force, how should companies handle customer harassment over the phone, and what role does call recording play?<\/p><p>The basic approach is to first understand the caller&#8217;s complaint, then escalate the call to a manager when problematic behaviour occurs, and have procedures in place to end the call when necessary. Call recordings provide a record of what was actually said and how the interaction developed, supporting later fact-finding and decision-making.<\/p><p><em>Source: <a href=\"https:\/\/www.mhlw.go.jp\/stf\/seisakunitsuite\/bunya\/koyou_roudou\/koyoukintou\/seisaku06\/index.html\" target=\"_blank\" rel=\"noopener\">Ministry of Health, Labour and Welfare, Prevention of Harassment in the Workplace<\/a><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b07f002 elementor-widget elementor-widget-image\" data-id=\"b07f002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-1-1-Copy.webp\" class=\"attachment-large size-large wp-image-18932\" alt=\"Female employee handling customer harassment over the phone\" srcset=\"https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-1-1-Copy.webp 800w, https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-1-1-Copy-300x225.webp 300w, https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-1-1-Copy-768x576.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b39f165 e-con-full e-flex e-con e-child\" data-id=\"b39f165\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e6c3b7 elementor-widget elementor-widget-heading\" data-id=\"2e6c3b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Customer Harassment Measures Became Mandatory in October 2026?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a431d83 elementor-widget elementor-widget-text-editor\" data-id=\"a431d83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Ministry of Health, Labour and Welfare guidance groups the main measures employers are required to take into five areas.<\/p><ul><li><strong>Communicating company policy and response procedures:<\/strong> Establish a clear policy of responding firmly to customer harassment and protecting employees, and make sure employees understand what to do when an incident occurs.<\/li><li><strong>Establishing a consultation system:<\/strong> Decide in advance where employees can seek advice and ensure that the people receiving consultations can respond appropriately.<\/li><li><strong>Responding after an incident:<\/strong> Confirm the facts promptly, support affected employees, and take measures to prevent recurrence.<\/li><li><strong>Preparing for serious cases:<\/strong> Establish policies for particularly serious behaviour and create a system capable of putting those policies into practice.<\/li><li><strong>Protecting privacy and employees who report incidents:<\/strong> Protect the privacy of those involved and prevent employees from being treated unfavourably because they reported an incident or assisted with fact-finding.<\/li><\/ul><p>It is not enough simply to publish a policy. Companies also need to decide what happens after an employee reports a problem. In a telephone-based workplace, this means defining how staff contact a manager and how calls are escalated or transferred.<\/p><p><em>Source: <a href=\"https:\/\/www.mhlw.go.jp\/content\/11900000\/001662584.pdf\" target=\"_blank\" rel=\"noopener\">Ministry of Health, Labour and Welfare, Customer Harassment Prevention Guidelines, Section 4<\/a><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf3d446 e-con-full e-flex e-con e-child\" data-id=\"bf3d446\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-640eac4 elementor-widget elementor-widget-heading\" data-id=\"640eac4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The Difference Between Local Customer Harassment Ordinances and National Law<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad311a4 elementor-widget elementor-widget-text-editor\" data-id=\"ad311a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Separate from national legislation, some local governments have introduced their own customer harassment ordinances. <a href=\"https:\/\/www.reiki.metro.tokyo.lg.jp\/reiki\/reiki_honbun\/g101RG00005328.html\" target=\"_blank\" rel=\"noopener\">Tokyo&#8217;s ordinance<\/a> took effect on April 1, 2025, while <a href=\"https:\/\/www.pref.saitama.lg.jp\/customerharassment-boushitaisaku\/jorei\/jorei.html\" target=\"_blank\" rel=\"noopener\">Saitama Prefecture&#8217;s<\/a> took effect on July 1, 2026.<\/p><p>The nationwide obligation to implement preventive measures applies to employers regardless of whether their local government has introduced its own ordinance. Local ordinances may contain their own provisions, including differences in who is covered, so businesses should also check the rules and guidance that apply in the areas where they operate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a318acf e-con-full e-flex e-con e-child\" data-id=\"a318acf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f191c5 elementor-widget elementor-widget-heading\" data-id=\"9f191c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Counts as Customer Harassment Over the Phone? The Difference From a Legitimate Complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4439aa2 elementor-widget elementor-widget-text-editor\" data-id=\"4439aa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Not every complaint or strongly worded opinion made over the phone qualifies as customer harassment. Under the Ministry of Health, Labour and Welfare definition, all three of the following conditions must be met:<\/p><ul><li>The conduct comes from a customer, business partner, facility user, or another person connected with the business.<br \/><br \/><\/li><li>Considering the nature of the work and the circumstances, the conduct goes beyond what is socially acceptable.<br \/><br \/><\/li><li>The conduct harms the employee&#8217;s working environment.<\/li><\/ul><p>This can include calls from business partners as well as calls from ordinary consumers.<\/p><p>Examples of problematic telephone behaviour can include personal abuse or insults, threats to cause harm, unjustified demands for compensation, and persistent repeat calls. Long calls may also become relevant depending on the content of the discussion, whether the conversation is progressing, how frequently the person contacts the business, and the impact on normal operations.<\/p><p>If there is a genuine problem with a product or service and the customer is asking for an explanation or remedy within reasonable limits, the matter should be handled as a legitimate complaint.<\/p><p>However, even where the underlying request itself is reasonable, the way it is made may amount to customer harassment if it involves conduct such as threats or severe personal abuse.<\/p><p>Similarly, asking for reasonable accommodation related to a disability is not in itself customer harassment. Businesses should not make decisions based solely on a person&#8217;s tone of voice or the length of a call. The content of the request, the way the person behaves, and the circumstances leading up to the interaction all need to be considered.<\/p><p>Source: <a href=\"https:\/\/www.mhlw.go.jp\/content\/11900000\/001662584.pdf\" target=\"_blank\" rel=\"noopener\">Ministry of Health, Labour and Welfare, Customer Harassment Prevention Guidelines, Section 2<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce0e516 e-flex e-con-boxed e-con e-child\" data-id=\"ce0e516\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5975174 elementor-widget elementor-widget-text-editor\" data-id=\"5975174\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If employees currently use their personal mobile numbers for customer calls, it\u2019s also worth reviewing <a href=\"\/shoud-i-use-my-mobile-for-business\/\" target=\"_blank\" rel=\"noopener\"><strong>the risks of using personal phone numbers for business<\/strong><\/a> and considering keeping business and personal calls separate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9403d1 elementor-widget elementor-widget-image\" data-id=\"f9403d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-2-1-Copy.webp\" class=\"attachment-large size-large wp-image-18934\" alt=\"Distressed male employee receiving a customer harassment call\" srcset=\"https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-2-1-Copy.webp 800w, https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-2-1-Copy-300x225.webp 300w, https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-2-1-Copy-768x576.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6aba3de e-con-full e-flex e-con e-child\" data-id=\"6aba3de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee8f26 elementor-widget elementor-widget-heading\" data-id=\"2ee8f26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How Should Companies Handle Customer Harassment Calls? Response Procedures and What to Say<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae86001 elementor-widget elementor-widget-text-editor\" data-id=\"ae86001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The following is an example of how a company can turn its overall policy into a practical telephone response procedure.<\/p><p>If a caller makes threats or engages in other behavior that creates a significant safety concern, completing the normal process should not take priority. The employee should move directly to contacting a manager and protecting their safety.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5173c36 e-con-full e-flex e-con e-child\" data-id=\"5173c36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97c45fe elementor-widget elementor-widget-heading\" data-id=\"97c45fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Confirm the Facts and What the Caller Wants<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8154d94 elementor-widget elementor-widget-text-editor\" data-id=\"8154d94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>First, establish what happened and what the caller is asking the company to do.<\/p><p>Check previous interactions, order information, contracts, or other relevant records. If the company made an error, acknowledge that specific issue and explain how it will be addressed.<\/p><p>Example:<br \/><em>&#8220;Let me confirm the issue. Your order has not arrived, and you would like us to check the delivery status. Is that correct?&#8221;<\/em><\/p><p>If the caller changes their request during the conversation, summarise the issue again. If something cannot be confirmed immediately, explain that it needs to be investigated.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3098fb6 e-con-full e-flex e-con e-child\" data-id=\"3098fb6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a232f elementor-widget elementor-widget-heading\" data-id=\"a8a232f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Explain What the Company Can Do and Why<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3469482 elementor-widget elementor-widget-text-editor\" data-id=\"3469482\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Based on the facts available, explain what the company can do and why certain requests cannot be accepted.<\/p><p>Employees should avoid promising compensation beyond their authority or giving deadlines that have not yet been confirmed.<\/p><p>Example:<br \/><em>&#8220;We can arrange a replacement. However, I cannot promise the compensation you have requested at this stage. We will confirm the details and get back to you.&#8221;<\/em><\/p><p>If the company needs to respond later, establish who will follow up, how they will contact the customer, and a realistic timeframe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c53df9 e-con-full e-flex e-con e-child\" data-id=\"8c53df9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac10df9 elementor-widget elementor-widget-heading\" data-id=\"ac10df9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Report Problematic Behavior to a Manager<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f8e3b7 elementor-widget elementor-widget-text-editor\" data-id=\"6f8e3b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If abusive language or unreasonable demands continue, the employee should follow the company&#8217;s reporting criteria and consult a manager.<\/p><p>When escalating the call, staff should share the caller&#8217;s request, what has already been explained, and the behaviour or statements that caused concern. This reduces the need for both the caller and employee to repeat the entire conversation.<\/p><p>Example wording when transferring the matter:<br \/><em>&#8220;I will share the situation with the manager responsible and transfer the matter to them. Please hold for a moment.&#8221;<\/em><\/p><p>Companies should also establish what employees should do when a manager is unavailable and under what circumstances an employee may end a call.<\/p><p>The next section explains criteria for ending a call and sample warning language.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97622d9 e-flex e-con-boxed e-con e-child\" data-id=\"97622d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-633246f elementor-widget elementor-widget-text-editor\" data-id=\"633246f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When reviewing how staff escalate difficult calls, explore <a href=\"\/en\/mobile-function\/\" target=\"_blank\" rel=\"noopener\"><strong>CIRCLE Mobile\u2019s hold and transfer features<\/strong><\/a>. An attended transfer lets employees explain the situation to a manager before passing the call over.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b80246 e-con-full e-flex e-con e-child\" data-id=\"5b80246\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de466b9 elementor-widget elementor-widget-heading\" data-id=\"de466b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Record the Incident After the Call and Support the Employee<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-082e03a elementor-widget elementor-widget-text-editor\" data-id=\"082e03a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Record the date and time, information about the caller, the problematic conduct, how the company responded, and any decisions made by a manager.<\/p><p>If a recording exists, include enough information to identify the relevant call and decide who will handle any future contact from the same person.<\/p><p>The company should also check on the affected employee. Depending on the circumstances, appropriate action may include temporarily removing them from phone duties, changing the contact person for future communication, or providing access to consultation and mental or physical health support.<\/p><p>Even where no call recording exists, fact-finding can continue using the employee&#8217;s account, notes, and information from other staff members who were involved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c05f0de elementor-widget elementor-widget-image\" data-id=\"c05f0de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-3-1-Copy.webp\" class=\"attachment-large size-large wp-image-18936\" alt=\"Male employee handling customer harassment over the phone at his laptop\" srcset=\"https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-3-1-Copy.webp 800w, https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-3-1-Copy-300x225.webp 300w, https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-3-1-Copy-768x576.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2de50ea e-con-full e-flex e-con e-child\" data-id=\"2de50ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5ecaf5 elementor-widget elementor-widget-heading\" data-id=\"f5ecaf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Can You Terminate a Customer Harassment Call? Criteria for Ending the Conversation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dfedd0 elementor-widget elementor-widget-text-editor\" data-id=\"5dfedd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Employees are not required to remain on a customer harassment call indefinitely.<\/p><p>The Ministry of Health, Labour and Welfare guidance gives ending a telephone call after a certain period as one possible response where the company has provided sufficient explanation but the same demands continue to be repeated.<\/p><p>However, there is no nationwide rule saying that a company may automatically end a call after a specific number of minutes.<\/p><p>Businesses should establish their own escalation and call termination criteria based on situations such as:<\/p><ul><li>Abusive or personally insulting comments continue even after the caller has been warned.<br \/><br \/><\/li><li>Unreasonable demands continue even after the company has explained why they cannot be accepted.<br \/><br \/><\/li><li>The company has provided sufficient explanation, the conversation is no longer progressing, and the length of the call is interfering with normal operations.<\/li><\/ul><p>If a company uses a time threshold, it should function as a prompt to review the situation rather than an automatic cutoff.<\/p><p>For example, a long call caused by the company asking the customer to wait while information is being checked should not be treated the same way as a prolonged call involving repeated unreasonable demands.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5c8a6c e-con-full e-flex e-con e-child\" data-id=\"f5c8a6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cf68e2 elementor-widget elementor-widget-heading\" data-id=\"6cf68e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How to Respond: Warnings and Ending the Call<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbd2495 elementor-widget elementor-widget-text-editor\" data-id=\"dbd2495\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>During normal handling, identify the behaviour that needs to stop and explain that the call will be ended if it continues.<\/p><p>The following examples should be adjusted to match the company&#8217;s own policy and the circumstances of the call.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4ad65d elementor-widget elementor-widget-html\" data-id=\"e4ad65d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n.custom-table-wrap,\r\n.custom-table-wrap * {\r\n  box-sizing: border-box;\r\n}\r\n\r\n.custom-table-wrap {\r\n  width: 100%;\r\n  overflow: hidden;\r\n  border-radius: 10px;\r\n  background: #ffffff;\r\n  border: 1px solid #e1e8ee;\r\n  box-shadow: 0 10px 28px rgba(15, 23, 42, 0.06);\r\n}\r\n\r\n.custom-table {\r\n  width: 100%;\r\n  margin: 0;\r\n  border: 0 !important;\r\n  outline: 0 !important;\r\n  border-collapse: separate;\r\n  border-spacing: 0;\r\n  table-layout: fixed;\r\n  font-family: inherit;\r\n  color: #0f172a;\r\n  background: #ffffff;\r\n}\r\n\r\n.custom-table th,\r\n.custom-table td {\r\n  border: 0 !important;\r\n}\r\n\r\n.custom-table thead th {\r\n  background: #f4f6f8;\r\n  padding: 16px 20px;\r\n  font-size: 14px;\r\n  font-weight: 700;\r\n  line-height: 1.6;\r\n  text-align: left;\r\n  color: #062b55;\r\n  letter-spacing: 0.02em;\r\n  border-bottom: 1px solid #e1e8ee !important;\r\n}\r\n\r\n.custom-table thead th + th {\r\n  border-left: 1px solid #e1e8ee !important;\r\n}\r\n\r\n.custom-table tbody td {\r\n  padding: 18px 20px;\r\n  font-size: 15px;\r\n  line-height: 1.75;\r\n  vertical-align: top;\r\n  background: #ffffff;\r\n  border-top: 1px solid #e1e8ee !important;\r\n  word-break: normal;\r\n  overflow-wrap: break-word;\r\n}\r\n\r\n.custom-table tbody tr:first-child td {\r\n  border-top: 0 !important;\r\n}\r\n\r\n.custom-table tbody td + td {\r\n  border-left: 1px solid #e1e8ee !important;\r\n}\r\n\r\n.custom-table tbody tr:hover td {\r\n  background: #fafafa;\r\n}\r\n\r\n.custom-table th:first-child,\r\n.custom-table td:first-child {\r\n  width: 35%;\r\n}\r\n\r\n.custom-table th:nth-child(2),\r\n.custom-table td:nth-child(2) {\r\n  width: 65%;\r\n}\r\n\r\n.custom-table td:first-child {\r\n  font-weight: 700;\r\n  color: #062b55;\r\n}\r\n\r\n@media (max-width: 1024px) {\r\n  .elementor-widget-html:has(.custom-table-wrap),\r\n  .elementor-widget-html:has(.custom-table-wrap) > .elementor-widget-container {\r\n    border: 0 !important;\r\n    outline: 0 !important;\r\n    box-shadow: none !important;\r\n    background: transparent !important;\r\n  }\r\n\r\n  .custom-table-wrap {\r\n    width: 100%;\r\n    overflow: visible;\r\n    border: 0 !important;\r\n    outline: 0 !important;\r\n    border-radius: 0 !important;\r\n    box-shadow: none !important;\r\n    background: transparent !important;\r\n  }\r\n\r\n  .custom-table {\r\n    display: block;\r\n    width: 100%;\r\n    margin: 0;\r\n    border: 0 !important;\r\n    outline: 0 !important;\r\n    table-layout: auto;\r\n    background: transparent !important;\r\n    box-shadow: none !important;\r\n  }\r\n\r\n  .custom-table thead {\r\n    display: none;\r\n  }\r\n\r\n  .custom-table tbody {\r\n    display: block;\r\n    width: 100%;\r\n    margin: 0;\r\n    border: 0 !important;\r\n    outline: 0 !important;\r\n    background: transparent !important;\r\n    box-shadow: none !important;\r\n  }\r\n\r\n  .custom-table tr {\r\n    display: block;\r\n    width: 100%;\r\n    margin: 0 0 14px;\r\n    overflow: hidden;\r\n    border: 1px solid #e1e8ee !important;\r\n    outline: 0 !important;\r\n    border-radius: 10px;\r\n    background: #ffffff;\r\n    box-shadow: 0 8px 22px rgba(15, 23, 42, 0.05);\r\n  }\r\n\r\n  .custom-table tr:last-child {\r\n    margin-bottom: 0;\r\n  }\r\n\r\n  .custom-table th,\r\n  .custom-table td {\r\n    display: block;\r\n    width: 100% !important;\r\n    max-width: 100% !important;\r\n  }\r\n\r\n  .custom-table tbody td {\r\n    padding: 13px 16px;\r\n    font-size: 14px;\r\n    line-height: 1.7;\r\n    background: #ffffff;\r\n    border: 0 !important;\r\n    border-bottom: 1px solid #e1e8ee !important;\r\n    white-space: normal;\r\n    word-break: normal;\r\n    overflow-wrap: break-word;\r\n  }\r\n\r\n  .custom-table tbody td + td {\r\n    border-left: 0 !important;\r\n  }\r\n\r\n  .custom-table tbody td:last-child {\r\n    border-bottom: 0 !important;\r\n  }\r\n\r\n  .custom-table tbody tr:hover td {\r\n    background: #ffffff;\r\n  }\r\n\r\n  .custom-table td::before {\r\n    content: attr(data-label);\r\n    display: block;\r\n    margin-bottom: 4px;\r\n    font-size: 12px;\r\n    font-weight: 700;\r\n    color: #6b7280;\r\n    letter-spacing: 0.03em;\r\n  }\r\n\r\n  .custom-table td:first-child {\r\n    background: #f4f6f8;\r\n    color: #062b55;\r\n    font-size: 15px;\r\n    font-weight: 700;\r\n  }\r\n\r\n  .custom-table tbody tr:hover td:first-child {\r\n    background: #f4f6f8;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"custom-table-wrap\">\r\n  <table class=\"custom-table\">\r\n    <thead>\r\n      <tr>\r\n        <th>Situation<\/th>\r\n        <th>What to Say<\/th>\r\n      <\/tr>\r\n    <\/thead>\r\n    <tbody>\r\n      <tr>\r\n        <td data-label=\"Situation\">Abusive language continues<\/td>\r\n        <td data-label=\"What to Say\">\"We will continue to address your enquiry, but please refrain from making insulting comments about our staff. If this continues, we will end this call.\"<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Situation\">A request that has already been addressed keeps being repeated<\/td>\r\n        <td data-label=\"What to Say\">\"We have already explained why we cannot meet that request. If the same discussion continues, we will end today's call.\"<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Situation\">Abusive language continues after a warning<\/td>\r\n        <td data-label=\"What to Say\">\"We previously asked you to stop making those comments. As the same behaviour has continued, we are now ending this call.\"<\/td>\r\n      <\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-261a90a elementor-widget elementor-widget-text-editor\" data-id=\"261a90a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Where a caller makes threats of harm or engages in other conduct that may constitute a criminal offence, the company should prioritise employee safety rather than rigidly following its normal warning procedure or call-duration criteria. The matter should be escalated to a manager or the police where appropriate.<\/p><p>If legal action may be required, the company should also involve its legal department or an external lawyer.<\/p><p>Businesses operating in sectors with specific legal duties to provide services, or where interruption could affect life or health, should also take those obligations into account when establishing their response procedures.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-170a2ca e-con-full e-flex e-con e-child\" data-id=\"170a2ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bcbea7 elementor-widget elementor-widget-heading\" data-id=\"6bcbea7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits of Using Call Recording for Customer Harassment Measures<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aebc98c elementor-widget elementor-widget-text-editor\" data-id=\"aebc98c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The October 2026 customer harassment requirements do not make call recording mandatory for every company.<\/p><p>Recording is one practical tool that businesses can use to establish what happened during a telephone interaction.<\/p><p>If a recording exists, the company can review the exact words used, the caller&#8217;s tone, repeated demands, and the explanations provided by the employee.<\/p><p>This provides information beyond the employee&#8217;s own account. It also allows the company to examine the customer&#8217;s claims and its own response, giving managers a clearer basis for assessing both sides of the incident.<\/p><p>Managers can use the recording when deciding how to respond to the customer, whether future contact should be handled by a different person or department, and whether external advice or escalation is required.<\/p><p>Recordings can also be used when reviewing an incident internally. The business can consider whether explanations were sufficient, whether the call should have been escalated earlier, and whether procedures or training should be improved.<\/p><p>The Ministry of Health, Labour and Welfare guidance also identifies recordings and video as forms of objective evidence that can be checked when establishing the facts of an incident.<\/p><p>When introducing recording, businesses should therefore decide not only which calls will be recorded, but also who will review problematic calls and who has authority to make decisions after an incident.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d30dd58 e-con-full e-flex e-con e-child\" data-id=\"d30dd58\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-697d0ce elementor-widget elementor-widget-heading\" data-id=\"697d0ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Find the Right Call Recording <\/br>Solution for Your Business<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-546fb1d elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"546fb1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"\/en\/inquiryforms\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact CIRCLE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ba35ea e-con-full e-flex e-con e-child\" data-id=\"0ba35ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f206734 elementor-widget elementor-widget-heading\" data-id=\"f206734\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do You Need to Tell Callers That Calls Are Being Recorded? Purpose of Use and Recording Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7a6a96 elementor-widget elementor-widget-text-editor\" data-id=\"b7a6a96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>According to Japan&#8217;s Personal Information Protection Commission, if the content of a telephone conversation can identify a particular individual, that content constitutes personal information.<\/p><p>In such cases, the Act on the Protection of Personal Information requires the company to notify the individual of the purpose of use or publicly disclose that purpose.<\/p><p>However, the Act does not itself require a business to tell the caller during every telephone conversation that the call is being recorded.<\/p><p><em>Source: <a href=\"https:\/\/www.ppc.go.jp\/all_faq_index\/faq1-q1-10\/\" target=\"_blank\" rel=\"noopener\">Personal Information Protection Commission, Q&amp;A on Recording Telephone Conversations, Q1-10<\/a><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5c3da4 e-con-full e-flex e-con e-child\" data-id=\"c5c3da4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e315c00 elementor-widget elementor-widget-heading\" data-id=\"e315c00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Include Customer Harassment Fact-Finding in the Stated Purpose of Use<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e74bdb elementor-widget elementor-widget-text-editor\" data-id=\"3e74bdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If recordings are used not only to improve service quality but also to establish the facts of disputes or customer harassment incidents, the stated purpose of use should make that clear.<\/p><p>MHLW guidance gives publication in a privacy policy as one example. It notes that the information can be made available on a page that users can reach from the company&#8217;s homepage with approximately one click.<\/p><p>Example wording for an announcement at the beginning of a call:<br \/><em>&#8220;This call will be recorded for the purpose of improving customer service quality and confirming the facts in the event of a dispute.&#8221;<\/em><\/p><p>The wording used in recorded announcements and privacy policies should reflect how the business actually intends to use the recordings.<\/p><p><em>Source: <a href=\"https:\/\/www.mhlw.go.jp\/content\/11900000\/001695619.pdf\" target=\"_blank\" rel=\"noopener\">Ministry of Health, Labour and Welfare, Interpretation of Mandatory Harassment Prevention Measures, Questions 9 and 10<\/a><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd8db38 e-con-full e-flex e-con e-child\" data-id=\"fd8db38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60fc8ad elementor-widget elementor-widget-heading\" data-id=\"60fc8ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Establish Rules for Access, Retention and Sharing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a46671f elementor-widget elementor-widget-text-editor\" data-id=\"a46671f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When operating a call recording system, businesses should define rules covering the following areas.<\/p><ul><li><strong>Access permissions:<\/strong> Decide who may play, download or delete recordings, and review those permissions when employees change roles or leave the company.<\/li><li><strong>Retention periods:<\/strong> Establish retention and deletion periods based on the purpose for which recordings are used, and check the system&#8217;s automatic deletion settings.<\/li><li><strong>Preservation of recordings related to active incidents:<\/strong> If an investigation or response is still ongoing, determine whether the recording needs to be preserved before normal deletion occurs and manage the subsequent retention period.<\/li><li><strong>Sharing:<\/strong> Establish who can approve internal or external sharing, how recordings may be shared, and limit access to what is necessary after confirming that the sharing is lawful.<\/li><\/ul><p>A service provider&#8217;s standard retention period will not necessarily match the period an individual company needs.<\/p><p>Businesses should therefore consider not only how long recordings can be retained, but also whether important recordings can be preserved when necessary and whether information that is no longer needed can be deleted appropriately.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3962cd elementor-widget elementor-widget-image\" data-id=\"f3962cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-4-1-Copy.webp\" class=\"attachment-large size-large wp-image-18938\" alt=\"Headset-wearing operator illustrating call recording for customer harassment prevention\" srcset=\"https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-4-1-Copy.webp 800w, https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-4-1-Copy-300x225.webp 300w, https:\/\/circleip.com\/wp-content\/uploads\/2026\/10\/crb-ch-4-1-Copy-768x576.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-043c672 e-con-full e-flex e-con e-child\" data-id=\"043c672\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfa7557 elementor-widget elementor-widget-heading\" data-id=\"bfa7557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Telephone Customer Harassment Checklist<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27ce943 elementor-widget elementor-widget-text-editor\" data-id=\"27ce943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Use the following checklist to confirm whether the systems your company has introduced can actually be used by employees in day-to-day operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0aa2700 elementor-widget elementor-widget-html\" data-id=\"0aa2700\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n#customer-harassment-checklist-en,\r\n#customer-harassment-checklist-en * {\r\n  box-sizing: border-box;\r\n}\r\n\r\n#customer-harassment-checklist-en.custom-table-wrap {\r\n  width: 100%;\r\n  overflow: hidden;\r\n  border-radius: 12px;\r\n  background: #ffffff;\r\n  border: 1px solid #e1e8ee;\r\n  box-shadow: 0 10px 28px rgba(15, 23, 42, 0.06);\r\n}\r\n\r\n#customer-harassment-checklist-en .custom-table {\r\n  width: 100%;\r\n  margin: 0;\r\n  border: 0 !important;\r\n  outline: 0 !important;\r\n  border-collapse: separate;\r\n  border-spacing: 0;\r\n  table-layout: fixed;\r\n  font-family: inherit;\r\n  color: #0f172a;\r\n  background: #ffffff;\r\n}\r\n\r\n#customer-harassment-checklist-en .custom-table th,\r\n#customer-harassment-checklist-en .custom-table td {\r\n  border: 0 !important;\r\n}\r\n\r\n#customer-harassment-checklist-en .custom-table thead th {\r\n  padding: 16px 20px;\r\n  background: #f4f6f8;\r\n  color: #062b55;\r\n  font-size: 14px;\r\n  font-weight: 700;\r\n  line-height: 1.6;\r\n  text-align: center !important;\r\n  vertical-align: middle !important;\r\n  letter-spacing: 0.02em;\r\n  border-bottom: 1px solid #e1e8ee !important;\r\n}\r\n\r\n#customer-harassment-checklist-en .custom-table thead th + th {\r\n  border-left: 1px solid #e1e8ee !important;\r\n}\r\n\r\n#customer-harassment-checklist-en .custom-table tbody td {\r\n  padding: 17px 20px;\r\n  font-size: 15px;\r\n  line-height: 1.75;\r\n  vertical-align: middle;\r\n  background: #ffffff;\r\n  border-top: 1px solid #e1e8ee !important;\r\n  word-break: normal;\r\n  overflow-wrap: break-word;\r\n}\r\n\r\n#customer-harassment-checklist-en .custom-table tbody tr:first-child td {\r\n  border-top: 0 !important;\r\n}\r\n\r\n#customer-harassment-checklist-en .custom-table tbody td + td {\r\n  border-left: 1px solid #e1e8ee !important;\r\n}\r\n\r\n#customer-harassment-checklist-en .custom-table tbody tr:hover td {\r\n  background: #fafafa;\r\n}\r\n\r\n#customer-harassment-checklist-en .custom-table th:first-child,\r\n#customer-harassment-checklist-en .custom-table td:first-child {\r\n  width: 18%;\r\n}\r\n\r\n#customer-harassment-checklist-en .custom-table th:nth-child(2),\r\n#customer-harassment-checklist-en .custom-table td:nth-child(2) {\r\n  width: 82%;\r\n}\r\n\r\n#customer-harassment-checklist-en .custom-table tbody td:first-child {\r\n  padding-left: 10px;\r\n  padding-right: 10px;\r\n  text-align: center !important;\r\n  color: #062b55;\r\n  font-weight: 700;\r\n  background: #f4f6f8;\r\n}\r\n\r\n#customer-harassment-checklist-en .check-control {\r\n  position: relative;\r\n  display: inline-flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  width: 28px;\r\n  height: 28px;\r\n  cursor: pointer;\r\n}\r\n\r\n#customer-harassment-checklist-en .check-control input {\r\n  position: absolute;\r\n  width: 1px;\r\n  height: 1px;\r\n  opacity: 0;\r\n}\r\n\r\n#customer-harassment-checklist-en .checkmark {\r\n  position: relative;\r\n  display: block;\r\n  width: 22px;\r\n  height: 22px;\r\n  border: 2px solid #4568b7;\r\n  border-radius: 5px;\r\n  background: #ffffff;\r\n  transition: background-color 0.18s ease, border-color 0.18s ease;\r\n}\r\n\r\n#customer-harassment-checklist-en .check-control:hover .checkmark {\r\n  background: #f4f7fd;\r\n  border-color: #31559f;\r\n}\r\n\r\n#customer-harassment-checklist-en .check-control input:focus-visible + .checkmark {\r\n  outline: 3px solid rgba(69, 104, 183, 0.22);\r\n  outline-offset: 2px;\r\n}\r\n\r\n#customer-harassment-checklist-en .check-control input:checked + .checkmark {\r\n  background: #4568b7;\r\n  border-color: #4568b7;\r\n}\r\n\r\n#customer-harassment-checklist-en .check-control input:checked + .checkmark::after {\r\n  content: \"\";\r\n  position: absolute;\r\n  left: 6px;\r\n  top: 2px;\r\n  width: 6px;\r\n  height: 11px;\r\n  border: solid #ffffff;\r\n  border-width: 0 2px 2px 0;\r\n  transform: rotate(45deg);\r\n}\r\n\r\n@media (max-width: 1024px) {\r\n  .elementor-widget-html:has(#customer-harassment-checklist-en),\r\n  .elementor-widget-html:has(#customer-harassment-checklist-en) > .elementor-widget-container {\r\n    border: 0 !important;\r\n    outline: 0 !important;\r\n    border-radius: 0 !important;\r\n    box-shadow: none !important;\r\n    background: transparent !important;\r\n  }\r\n\r\n  #customer-harassment-checklist-en.custom-table-wrap {\r\n    width: 100%;\r\n    overflow: visible;\r\n    border: 0 !important;\r\n    outline: 0 !important;\r\n    border-radius: 0 !important;\r\n    box-shadow: none !important;\r\n    background: transparent !important;\r\n  }\r\n\r\n  #customer-harassment-checklist-en .custom-table {\r\n    display: block;\r\n    width: 100%;\r\n    margin: 0;\r\n    border: 0 !important;\r\n    outline: 0 !important;\r\n    table-layout: auto;\r\n    background: transparent !important;\r\n    box-shadow: none !important;\r\n  }\r\n\r\n  #customer-harassment-checklist-en .custom-table thead {\r\n    display: none;\r\n  }\r\n\r\n  #customer-harassment-checklist-en .custom-table tbody {\r\n    display: block;\r\n    width: 100%;\r\n    margin: 0;\r\n    border: 0 !important;\r\n    outline: 0 !important;\r\n    background: transparent !important;\r\n    box-shadow: none !important;\r\n  }\r\n\r\n  #customer-harassment-checklist-en .custom-table tr {\r\n    display: block;\r\n    width: 100%;\r\n    margin: 0 0 14px;\r\n    overflow: hidden;\r\n    border: 1px solid #e1e8ee !important;\r\n    outline: 0 !important;\r\n    border-radius: 10px;\r\n    background: #ffffff;\r\n    box-shadow: 0 8px 22px rgba(15, 23, 42, 0.05);\r\n  }\r\n\r\n  #customer-harassment-checklist-en .custom-table tr:last-child {\r\n    margin-bottom: 0;\r\n  }\r\n\r\n  #customer-harassment-checklist-en .custom-table th,\r\n  #customer-harassment-checklist-en .custom-table td {\r\n    display: block;\r\n    width: 100% !important;\r\n    max-width: 100% !important;\r\n  }\r\n\r\n  #customer-harassment-checklist-en .custom-table tbody td {\r\n    padding: 13px 16px;\r\n    font-size: 14px;\r\n    line-height: 1.7;\r\n    text-align: left;\r\n    background: #ffffff;\r\n    border: 0 !important;\r\n    border-bottom: 1px solid #e1e8ee !important;\r\n    white-space: normal;\r\n    word-break: normal;\r\n    overflow-wrap: break-word;\r\n  }\r\n\r\n  #customer-harassment-checklist-en .custom-table tbody td + td {\r\n    border-left: 0 !important;\r\n  }\r\n\r\n  #customer-harassment-checklist-en .custom-table tbody td:last-child {\r\n    border-bottom: 0 !important;\r\n  }\r\n\r\n  #customer-harassment-checklist-en .custom-table tbody tr:hover td {\r\n    background: #ffffff;\r\n  }\r\n\r\n  #customer-harassment-checklist-en .custom-table td::before {\r\n    content: attr(data-label);\r\n    display: block;\r\n    margin-bottom: 5px;\r\n    font-size: 12px;\r\n    font-weight: 700;\r\n    color: #6b7280;\r\n    letter-spacing: 0.03em;\r\n  }\r\n\r\n  #customer-harassment-checklist-en .custom-table tbody td:first-child {\r\n    padding: 11px 16px;\r\n    text-align: center !important;\r\n    background: #f4f6f8;\r\n    color: #062b55;\r\n  }\r\n\r\n  #customer-harassment-checklist-en .custom-table tbody tr:hover td:first-child {\r\n    background: #f4f6f8;\r\n  }\r\n\r\n  #customer-harassment-checklist-en .custom-table tbody td:first-child::before {\r\n    text-align: center !important;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div id=\"customer-harassment-checklist-en\" class=\"custom-table-wrap\">\r\n  <table class=\"custom-table\">\r\n    <thead>\r\n      <tr>\r\n        <th>Check<\/th>\r\n        <th>Checklist Item<\/th>\r\n      <\/tr>\r\n    <\/thead>\r\n    <tbody>\r\n      <tr>\r\n        <td data-label=\"Check\">\r\n          <label class=\"check-control\">\r\n            <input type=\"checkbox\" aria-label=\"Employees understand the company's basic customer harassment policy and assessment criteria.\">\r\n            <span class=\"checkmark\"><\/span>\r\n          <\/label>\r\n        <\/td>\r\n        <td data-label=\"Checklist Item\">Employees understand the company's basic customer harassment policy and assessment criteria.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Check\">\r\n          <label class=\"check-control\">\r\n            <input type=\"checkbox\" aria-label=\"Consultation channels and methods for contacting managers have been defined, including what to do when the manager is unavailable.\">\r\n            <span class=\"checkmark\"><\/span>\r\n          <\/label>\r\n        <\/td>\r\n        <td data-label=\"Checklist Item\">Consultation channels and methods for contacting managers have been defined, including what to do when the manager is unavailable.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Check\">\r\n          <label class=\"check-control\">\r\n            <input type=\"checkbox\" aria-label=\"Staff have been given criteria and sample wording for warnings, escalation and ending a call.\">\r\n            <span class=\"checkmark\"><\/span>\r\n          <\/label>\r\n        <\/td>\r\n        <td data-label=\"Checklist Item\">Staff have been given criteria and sample wording for warnings, escalation and ending a call.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Check\">\r\n          <label class=\"check-control\">\r\n            <input type=\"checkbox\" aria-label=\"Internal and external escalation contacts have been established for serious cases such as threats.\">\r\n            <span class=\"checkmark\"><\/span>\r\n          <\/label>\r\n        <\/td>\r\n        <td data-label=\"Checklist Item\">Internal and external escalation contacts have been established for serious cases such as threats.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Check\">\r\n          <label class=\"check-control\">\r\n            <input type=\"checkbox\" aria-label=\"Call content and response history can be recorded and reviewed when necessary.\">\r\n            <span class=\"checkmark\"><\/span>\r\n          <\/label>\r\n        <\/td>\r\n        <td data-label=\"Checklist Item\">Call content and response history can be recorded and reviewed when necessary.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Check\">\r\n          <label class=\"check-control\">\r\n            <input type=\"checkbox\" aria-label=\"Where calls are recorded, rules have been established covering the purpose of use, access permissions, retention and deletion.\">\r\n            <span class=\"checkmark\"><\/span>\r\n          <\/label>\r\n        <\/td>\r\n        <td data-label=\"Checklist Item\">Where calls are recorded, rules have been established covering the purpose of use, access permissions, retention and deletion.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Check\">\r\n          <label class=\"check-control\">\r\n            <input type=\"checkbox\" aria-label=\"The company can provide support for affected employees and decide who will handle subsequent contact with the customer.\">\r\n            <span class=\"checkmark\"><\/span>\r\n          <\/label>\r\n        <\/td>\r\n        <td data-label=\"Checklist Item\">The company can provide support for affected employees and decide who will handle subsequent contact with the customer.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Check\">\r\n          <label class=\"check-control\">\r\n            <input type=\"checkbox\" aria-label=\"The privacy of people who report incidents is protected and employees are not treated unfavourably because they raised a concern.\">\r\n            <span class=\"checkmark\"><\/span>\r\n          <\/label>\r\n        <\/td>\r\n        <td data-label=\"Checklist Item\">The privacy of people who report incidents is protected and employees are not treated unfavourably because they raised a concern.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Check\">\r\n          <label class=\"check-control\">\r\n            <input type=\"checkbox\" aria-label=\"Incidents are reviewed and used to improve response procedures and training.\">\r\n            <span class=\"checkmark\"><\/span>\r\n          <\/label>\r\n        <\/td>\r\n        <td data-label=\"Checklist Item\">Incidents are reviewed and used to improve response procedures and training.<\/td>\r\n      <\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d37cd47 e-flex e-con-boxed e-con e-child\" data-id=\"d37cd47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78234b7 elementor-widget elementor-widget-text-editor\" data-id=\"78234b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To review call volumes, response rates, and staffing needs, explore <a href=\"https:\/\/circleip.com\/en\/call-reporting\/\" target=\"_blank\" rel=\"noopener\">CIRCLE Call Reporting (CCR)<\/a> for a clearer view of your team\u2019s workload.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65e5feb e-con-full e-flex e-con e-child\" data-id=\"65e5feb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a54ecc0 elementor-widget elementor-widget-heading\" data-id=\"a54ecc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support Telephone Customer Harassment Measures With CIRCLE Call Recording<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e71524 elementor-widget elementor-widget-text-editor\" data-id=\"9e71524\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CIRCLE offers <a href=\"https:\/\/circleip.com\/voice-recording\/\" target=\"_blank\" rel=\"noopener\">CVR Call Recording<\/a> as a paid option for its cloud PBX service.<\/p><p>Incoming and outgoing calls can be recorded automatically and reviewed through a dedicated cloud portal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f829838 elementor-widget elementor-widget-html\" data-id=\"f829838\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n.custom-table-wrap,\r\n.custom-table-wrap * {\r\n  box-sizing: border-box;\r\n}\r\n\r\n.custom-table-wrap {\r\n  width: 100%;\r\n  overflow: hidden;\r\n  border-radius: 10px;\r\n  background: #ffffff;\r\n  border: 1px solid #e1e8ee;\r\n  box-shadow: 0 10px 28px rgba(15, 23, 42, 0.06);\r\n}\r\n\r\n.custom-table {\r\n  width: 100%;\r\n  margin: 0;\r\n  border: 0 !important;\r\n  outline: 0 !important;\r\n  border-collapse: separate;\r\n  border-spacing: 0;\r\n  table-layout: fixed;\r\n  font-family: inherit;\r\n  color: #0f172a;\r\n  background: #ffffff;\r\n}\r\n\r\n.custom-table th,\r\n.custom-table td {\r\n  border: 0 !important;\r\n}\r\n\r\n.custom-table thead th {\r\n  background: #f4f6f8;\r\n  padding: 16px 20px;\r\n  font-size: 14px;\r\n  font-weight: 700;\r\n  line-height: 1.6;\r\n  text-align: left;\r\n  color: #062b55;\r\n  letter-spacing: 0.02em;\r\n  border-bottom: 1px solid #e1e8ee !important;\r\n}\r\n\r\n.custom-table thead th + th {\r\n  border-left: 1px solid #e1e8ee !important;\r\n}\r\n\r\n.custom-table tbody td {\r\n  padding: 18px 20px;\r\n  font-size: 15px;\r\n  line-height: 1.75;\r\n  vertical-align: top;\r\n  background: #ffffff;\r\n  border-top: 1px solid #e1e8ee !important;\r\n  word-break: normal;\r\n  overflow-wrap: break-word;\r\n}\r\n\r\n.custom-table tbody tr:first-child td {\r\n  border-top: 0 !important;\r\n}\r\n\r\n.custom-table tbody td + td {\r\n  border-left: 1px solid #e1e8ee !important;\r\n}\r\n\r\n.custom-table tbody tr:hover td {\r\n  background: #fafafa;\r\n}\r\n\r\n.custom-table th:first-child,\r\n.custom-table td:first-child {\r\n  width: 35%;\r\n}\r\n\r\n.custom-table th:nth-child(2),\r\n.custom-table td:nth-child(2) {\r\n  width: 65%;\r\n}\r\n\r\n.custom-table td:first-child {\r\n  font-weight: 700;\r\n  color: #062b55;\r\n}\r\n\r\n@media (max-width: 1024px) {\r\n  .elementor-widget-html:has(.custom-table-wrap),\r\n  .elementor-widget-html:has(.custom-table-wrap) > .elementor-widget-container {\r\n    border: 0 !important;\r\n    outline: 0 !important;\r\n    border-radius: 0 !important;\r\n    box-shadow: none !important;\r\n    background: transparent !important;\r\n  }\r\n\r\n  .custom-table-wrap {\r\n    width: 100%;\r\n    overflow: visible;\r\n    border: 0 !important;\r\n    outline: 0 !important;\r\n    border-radius: 0 !important;\r\n    background: transparent !important;\r\n    box-shadow: none !important;\r\n  }\r\n\r\n  .custom-table {\r\n    display: block;\r\n    width: 100%;\r\n    margin: 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data-label=\"How it can be used for customer harassment response\">Review what was actually said and preserve recordings relating to ongoing cases in accordance with company rules.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Feature\">Organisational access control<\/td>\r\n        <td data-label=\"How it can be used for customer harassment response\">Manage which employees or administrators are authorised to review recordings.<\/td>\r\n      <\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3929375 elementor-widget elementor-widget-text-editor\" data-id=\"3929375\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>There is no limit on recording duration and recordings are retained for 180 days. (See: <a href=\"https:\/\/circleip.com\/en\/pricing\/\" target=\"_blank\" rel=\"noopener\">Pricing<\/a>)<\/p><p>Under the basic fee, one administrator can review recordings through a browser. Companies should confirm the appropriate setup and cost based on the number of users who need access and their internal review procedures.<\/p><p>If you are considering call recording as part of your telephone customer harassment measures, <a href=\"https:\/\/circleip.com\/en\/inquiry\/\" target=\"_blank\" rel=\"noopener\">contact CIRCLE<\/a> to discuss your current telephone environment, which numbers or departments should be recorded, and who needs access to recordings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-312d7e1 e-flex e-con-boxed e-con e-child\" data-id=\"312d7e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fbddf2 elementor-widget elementor-widget-heading\" data-id=\"1fbddf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Know Exactly What <\/br>Was Said with Call Recording<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e50f2b7 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"e50f2b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"\/en\/call-reporting\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explore CIRCLE Call Recording<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Japan\u2019s customer harassment prevention requirements took effect on October 1, 2026. Now that the new requirements are in force, how should companies handle customer harassment over the phone, and what role does call recording play? This guide explains response steps, when to end abusive calls, and how to use and manage recordings.<\/p>\n","protected":false},"author":3,"featured_media":18967,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[48],"tags":[],"class_list":["post-18953","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Harassment Over the Phone: Responses\/Call Recording - 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