The Risks Of Using Open-Source PBX Cloud Services (Asterisk Et Al.)

The Risks Of Using Open-Source PBX Cloud Services (Asterisk Et Al.)

Our team (AINEO) has been supporting phone services for over 20 years. AINEO is trained Alcatel-Lucent, Avaya, NorTel, NEC, Mitel, ShoreTel, and many other brands.  We watched as the PBX manufacturers have shut down their hardware and software services as they lost market share to the cloud service providers (CSPs) and open source PBX’ like Asterisk.  It is freeware, and free can sometimes be appealing. 

As AINEO is very experienced in the communications business and has a team strong in LINUX, AINEO looked at running LINUX as we leaped from a system integrator to a cloud service provider. We could have selected Asterisk, FreePBX, 3CX, or one of many variants. However, during our due diligence, we realized it requires 35-40 additional developers in order to properly support hundreds of thousands of users. Instead of using open-source freeware, we selected Mitel’s Telepo platform from Sweden, so AINEO could focus on supporting users.

Risks of using an open-source PBX as your Cloud Service Provider (CSP)  

  1. Open-source systems are labor intensive. If you are short engineers (or your CSP is), you may not be able to get things done promptly on time.
  2. Open-source is fantastic, but for running your business using freeware means something. There is no particular person in charge of resolving software or bugs or plugging security holes.
  3. With freeware, you can choose from many types of mobile apps and softphone client software. Sounds good on the surface, but really, it means the apps your users have for every day likely doesn’t have the same information on all devices.
  4. Open-source freeware systems are very hardware intensive. Instead of being able to build multimode redundant network, bigger freeware based CSPs have racks and racks of the same equipment running the same things for individual systems.
  5. Serious service providers are not using freeware as it is limited.

In this case, the old adage “there’s no such thing as a free lunch” certainly rings true. Of course, we recommend that all potential clients do their own dd. Organizations rely on communications to keep up with their clients and teammates. It’s the lifeblood of the system. Most websites are running on LINUX servers, but those websites are actually running on a middleware called cPanel or Plesk, that is supported and constantly updated by the two companies. Therefore, open-source is not bad, but by itself it is not normally business-worthy.

The benefits of using a carrier-grade CSP service 

  • You can get a consistent UX between the desk phone, mobile apps, and softphones.
  • Most platforms have built-in redundancy to eliminate the possibility of outages
  • Carrier grade CSPs have a better chance of compliance with Privacy Mark, ISO 27001, and the GDPR privacy requirements of the European Union. (To learn more about the GDPR privacy requirements, click here.)  
  • Higher quality of support as it’s not a patched together system, but something supported by. 

If you are serious about your business, you must be careful with what services you use to communicate with your clients.  If you are keen to join Japan’s fastest growing cloud phone service with voice, video, and chat please contact us here.   

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