May 28, 2019 Do Employees Like Making Calls On Skype For Business (Microsoft Teams)?
Microsoft has owned the desktop computer in the enterprise since they introduced Windows in 1992. The sale of desktop and service licenses kept them pushing licensing for decades to come. However this tactic delayed their entry into cloud services (servers out of the office in a data center).
Google pushed the envelope when they introduced Google Apps (later named G-Suite) and with Microsoft changing to a more adept CEO, MS jumped into the cloud business. Office 365 (o365) has been one of Microsoft’s most successful products. O365took the pain of Mail servers out of the office.
Microsoft has introduced calling services in their suite of products but they haven’t caught on so well. Despite the nice integration with their address books and the millions of users world wide, Skype for Business has yet to prove itself for employees. Of course, many companies force their employees onto the platform, but those with a choice are more candid.
Pros and Cons of Skype for Business
- Generally speaking, Teams is alright. It’s got decent chat functionality and you can call people on your contact list, but it’s not integrated very well.
- Not easy to use as a phone placement as there are call quality issues (dropped calls and sound quality, especially when attempting to connect more than 2 users)
- From experience, Skype/Teams doesn’t integrate well with conference rooms and audio visual equipment despite the demos Microsoft has shown trying to prove it works.
- There is no customer service for Skype, no phone number to call to get help. Just an FAQ and online help form which is not that helpful.
- Upgrades and maintenance are done for groups of users but often a whole company is on different versions of the MS services.
Even though it’s technically free, it takes a lot of time (time= money) to manage and troubleshoot issues. Dropped calls are commonplace which is embarrassing and looks unprofessional.
Skype for Business/Teams can be useful but its not an enterprise level solution so there are various pros and cons. Right now, employees that have been forced to the platform tend to just use their mobile phone which makes activity invisible to management teams. For now, it seems we have to see how the Link/Skype For Business/Teams service will evolve. At a minimum we hope they won’t change the name again. 😉
In short, although chat and email are fine, it seems many employees are not completely happy being pushed to make phone calls through Skype for Business. When you see that feedback, it’s always good to see why. Hopefully, this summary gives you a good feel for why and its good to know there are other options available.
If you need voice/phones, chat, conferencing, and collaboration, we recommend you contact iPBX Hosting for a demonstration. You can reach us via our contact form here or ring us at +81 3 4550 6800