CIRCLE Voice Recording (CVR)
With CIRCLE Voice Recording (CVR), partner clients can record interactions with their clients, customers, and suppliers providing indisputable details for transactions as well as performance training.
Why do you need CIRCLE Voice Recording?
- Need better customer interactions?
- Want to promote best practices?
- Need to anticipate customer needs?
- Want to protect your business from liability risks?
- Need regulatory compliance?
- Need a flexible service that grows with your business?
All CIRCLE users have access to CVR add-on. These recordings can be used for training players on the team how to better service clients as well as evidence for what actually was said and agreed to on a call. CVR protects a company from debates or disputes about what was actually agreed. In addition, the customer service team and consultants will appreciate the chance to get their coaches’ advice on past interaction nearly immediately following a communication.
CVR is a powerful evaluation and training tool.
Features
Records all inbound and outbound calls of licensed users (With Caller ID)
Use for both group phone numbers as well as individuals
Record, playback, store, download and email via secure CVR portal
6 months of storage/25GB Secure Cloud Storage for each organization
PCI Compliant (Coming Soon!)
Search through call data for key times, dates, and extensions
GDPR Compliant Technology
Optional extension of retention times
CVR Benefits
Call
Automatic recording
of inbound and
outbound calls
Safe
Limit risk
and uphold
regulatory standards
Secure
Securely access
recordings from
the cloud portal
Knowledgable
Identify
common clients trends
and issues
Flexible
Increase and adjust retention
of Japan’s most secure
cloud communication service provider