A must for anyone keen to manage their business and help the team become more productive.
CCR is a cloud based reporting service that records the activity levels of your players on the team.
CIRCLE Analytics platform enables partner clients to gain insights regarding internal and external communication. The platform collects data from most of the well known communication solutions on the market today and presents all that data in user-friendly reports.
Data-driven
See when customers are trying to reach you, how long they are waiting in queues and how many agents are online to assist them. Start making informed decisions regarding your communication.
Customer service
A company’s (lack of) customer service is one of the major reasons why customers switch providers of a service or product. Stay competitive by offering the best service to your customers.
Your resources
Make sure your staff and customers are communicating in the most effective way possible and that your communication solutions are used as they are intended.
Opportunities
Identify trends and irregularities in how you communicate, both internal and external. Find what you need in terms of staffing or communication solutions to make your customer service more competitive.