A must for anyone keen to manage their business and help the team become more productive.
CCR is a cloud based reporting service that records the activity levels of your players on the team.
See when customers are trying to reach you, how long they are waiting in queues and how many agents are online to assist them. Start making informed decisions regarding your communication.
A company’s (lack of) customer service is one of the major reasons why customers switch providers of a service or product. Stay competitive by offering the best service to your customers.
Make sure your staff and customers are communicating in the most effective way possible and that your communication solutions are used as they are intended.
Identify trends and irregularities in how you communicate, both internal and external. Find what you need in terms of staffing or communication solutions to make your customer service more competitive.